Event Processing Issues in AMS1
Update - We've resolved an issue in our AMS data center that was preventing the start, stop, restart, and/or create of Standard GPU VMs.
Nov 23, 18:03 EST
Investigating - We are aware of an issue preventing the starting, stopping, restarting and creating of VMs in all Paperspace regions. Engineers are working to address the issue and will post updates here as soon as possible.
Nov 23, 12:40 EST

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Region: US (NY2) ? Operational
Region: US (CA1) ? Operational
Region: Europe (AMS1) ? Operational
API Operational
Event Processing Operational
Console Operational
Help Center Operational
Native Application (Desktop) Operational
Gradient Operational
Gradient : GCP ? Operational
Gradient: Enterprise Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 27, 2020

No incidents reported today.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

Unresolved incident: Event Processing Issues in AMS1.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Networking issues in All 3 Regions
Resolved - This incident has been resolved. If you'd like more information on what happened, please visit https://support.paperspace.com/hc/en-us/articles/360059192773.
Nov 13, 17:50 EST
Monitoring - A fix has been implemented and we are continuing to monitor the situation. GCP machines for Gradient and Active Directory machine creates are currently not available as we are still implementing a fix for those. We will update when that has been completely fixed.
Nov 10, 22:32 EST
Identified - The issue has been identified and resolution is ongoing to bring all services back online. We will post as soon as we have any more updates.
Nov 10, 20:56 EST
Update - We are continuing to investigate this issue.
Nov 10, 15:52 EST
Update - Our Engineering Team has identified a networking issue affecting all 3 data centers. In order to properly move forward, there will be no access to CORE or Gradient in any region indefinitely (Gradient managed clusters may be available).

We fully understand the impact this has on our users and are working hard to bring back our services as soon as possible, while making sure the resolution is complete.

We will continue posting updates as we have them.
Nov 10, 11:17 EST
Update - We are continuing to investigate this issue.
Nov 10, 10:00 EST
Investigating - We are aware of networking issues currently affecting all 3 data centers. This may affect your connecting to VMs and/or Gradient. Our engineers are currently working to resolve the issue. We will post updates as we have them.
Nov 10, 09:27 EST
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