Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 18:58 EDT
Identified - The issue has been identified and a fix is being implemented.
May 17, 15:11 EDT
Investigating - We are aware of an issue with our A100 VMs in NY2 affecting GPU connectivity. Our engineers are investigating the issue and working to fix it.
May 17, 12:04 EDT
Resolved -
This incident has been resolved.
May 17, 13:28 EDT
Update -
We are continuing to investigate this issue.
May 17, 13:28 EDT
Investigating -
Our engineers are currently investigating an issue with notebook starts on Free and P-series GPUs. We are working to resolve this issue as soon as possible.
May 17, 12:25 EDT
Resolved -
Our engineers have resolved the issue that prevented some CORE Machines from starting on the AMS1 Region. Once again, we apologize for the inconvenience caused. If you continue to experience issues, don't hesitate to contact the Support Team.
May 17, 08:32 EDT
Identified -
Our engineers have identified the issue preventing some machines from starting on AMS1 and are currently working on a fix. We appreciate your patience.
May 17, 07:54 EDT
Investigating -
Our engineers are investigating an issue currently preventing CORE Machines from starting on the AMS1 Region. We apologize for any inconvenience caused.
May 17, 07:34 EDT
Resolved -
Our engineers have resolved the issue. If you experience any errors, please contact the Support Team. Once again, we apologize for any inconvenience caused.
May 17, 05:49 EDT
Monitoring -
Our engineers have fixed the issue where Gradient Instance availability was intermittent. We're currently monitoring the situation. Thanks for your patience.
May 17, 05:22 EDT
Investigating -
Our engineers are currently investigating an issue where users may not be able to select Gradient Instances. We apologize for any inconvenience caused.
May 17, 05:15 EDT
Resolved -
This incident has been resolved.
May 13, 08:10 EDT
Investigating -
We are seeing intermittent issues with starting some dedicated GPU machines in NY2 & CA1. Our engineers are aware of the situation and working towards a permanent fix. More information to follow.
May 12, 15:04 EDT
Resolved -
This incident has been resolved.
May 12, 11:57 EDT
Investigating -
We are of an issue where we are seeing a significant drop in availability of machines for Gradient Notebooks. As a result some we are seeing failed notebook starts. Our engineers are aware of the issue and working on a fix.
May 12, 11:02 EDT
Completed -
The scheduled maintenance has been completed.
May 11, 21:02 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 15:00 EDT
Scheduled -
We will be performing emergency scheduled maintenance to upgrade a batch of servers in NY2 today Wednesday, May 11th, 2022 at 3PM Eastern Time and expected to last until 9PM EST. The maintenance will upgrade the underlying software powering your machine(s) and will greatly enhance the reliability of your machine(s) moving forward.
Impact: If your machine is running during the maintenance window and is in the server we are upgrading, it will be rebooted at least once. Additionally, starts, stops, and creates may be less reliable during this window.
We apologize for the disruption. This maintenance window will allow us to ensure much higher availability for the affected machines moving forward.
If you have any questions, please submit a support ticket.
May 11, 10:50 EDT
Resolved -
This incident has been resolved.
May 11, 21:00 EDT
Update -
We will be performing emergency scheduled maintenance to upgrade a batch of servers in NY2 today Wednesday, May 11th, 2022 at 3PM Eastern Time and expected to last until 9PM EST. The maintenance will upgrade the underlying software powering your machine(s) and will greatly enhance the reliability of your machine(s) moving forward.
Impact: If your machine is running during the maintenance window and is in the server we are upgrading, it will be rebooted at least once. Additionally, starts, stops, and creates may be less reliable during this window.
We apologize for the disruption. This maintenance window will allow us to ensure much higher availability for the affected machines moving forward.
We will update this incident after the maintenance.
May 11, 10:53 EDT
Update -
We are continuing to work on a fix for this issue.
May 10, 17:03 EDT
Identified -
We are seeing intermittent issues with starting some GPU+, P4000, RTX4000, and RTX5000 machines in NY2. Our engineers are aware of the situation and working towards a fix.
May 10, 10:49 EDT
Resolved -
This incident has been resolved.
May 4, 15:42 EDT
Identified -
We are aware that the issue that is stopping users from opening their invoices is ongoing. Our engineers have identified the issue and are implementing a fix. We will update the status as soon as know more.
May 4, 13:31 EDT
Resolved -
This incident has been resolved.
May 4, 11:44 EDT
Identified -
The issue has been identified and a fix is being implemented.
May 4, 10:18 EDT
Update -
We are continuing to investigate this issue.
May 3, 21:45 EDT
Investigating -
We are aware of an issue that is stopping users from opening their invoices. Our engineers are aware and working on a fix. We will update the status as soon as know more.
May 3, 10:54 EDT
